KATHMANDU, JAN 02 -
Who would have imagined a decade ago that one could book air or movie tickets from a mobile
phone ? Who would have thought migrant Nepali workers could send remittance on a
phone ?
All this, and much more has happened in last one decade, thanks to the
advancement in the domestic information and communication technology
(ICT) sector. Digitisation of the economy is under way.
However, Nepal still has miles to go. It is at the 137th position
(2012) in the ICT Development Index, as per the International
Telecommunications Union, a UN body for global telecommunication
matters. It clearly shows no matter how much advancement Nepal has made
in the ICT sector, other economies are advancing at a faster pace.
The progress made so far has been driven by the private sector. Despite
being located between two fast growing economies—India and China—Nepal
has failed to take advantage. The northern neighbour, China, dominates
the global ICT hardware trade, while the southern neighbour, India, is
known for software development and is known as one of the best
destinations for business process outsourcing (BPO).
“Compared to hardware, we can do far better in BPO and software
development, mainly for clients looking for a cheaper labour
destination,” says Binod Dhakal, president of the Computer Association
of Nepal (CAN). “In the case of utilising ICT for development, the
country is yet to exploit its true potential.”
According to a study carried out by the CAN, the Nepali IT industry was
worth $42 million in 2008, with an average annual growth rate of 8
percent.
There is no any exact data on the size of investment and IT sector’s
contribution to the economy, but based on the CAN study, it can be
estimated that the IT industry has an estimated turnover over $110
million now, including hardware/software trading and BPO exports.
Progress and Potential
ICT has become an integral part of one’s daily life. And, it is not
only the private sector that is going hi-tech, but also the government
is gradually adopting online service delivery systems. Some examples
include online company registration launched by the Company Registrar
Office, use of ICT in the issuance of voter ID cards and recording their
data during the Constituent Assembly elections, and adoption of
e-tendering.
The Ministry of Information and Communications has formed a taskforce
to carry out a feasibility study to develop the country as a free WiFi
zone. The panel under the coordination of Mahesh Prasad Adhikari, board
member of the Nepal Telecommunications Authority, has been given 30 days
to complete the study. It will suggest the government on funding and
technical requirements for the scheme.
Also, under its ICT Development Project, the Department of Transport
Management is gearing up to implement electronic driving licence and
blue book system.
Basically, the local market is considered as the consumer of services
produced in the international market. But this notion is changing.
Innovative services like CahOnAd (smart
phone
application) have been successful in attracting global attention,
while a number of BPO firms have successfully attract businesses from
developed economies like the United States, the United Kingdom,
Australia and Japan.
With the entry of the private sector operators a decade ago, the
domestic telecommunication market has grown notably. Mobile telecom
service, which used to be considered luxury until a decade ago, has now
become a necessity. Moreover, the convergence in technology has helped
use mobile devices for multiple services like mobile banking and
payments.
In the local context, this has become possible due to a significant rise in the number of smart
phone
and data users, according to Bhesh Raj Kanel, former chairman of the
Nepal Telecommunications Authority (NTA). As of October 2013, mobile
phone penetration rate of the country has increased to 72 percent.
Development of innovative mobile applications within the country
suggests how big the potential of mobile technology is. Although the
local market is far behind in the hardware segment, in terms of BPO,
software and mobile applications, it holds huge possibilities.
About four months ago, CashOnAd was launched, raising eyebrows of not
only domestic but also international marketers. The smart
phone
application has revolutionised market segmentation and targeting.
CashOnAd has so far recorded 90,000 downloads. What is more interesting
is the application offers Rs 1 for watching a commercial that plays on
the smart
phone screen every time a call rings.
The developer has said it will take the product to the global market by
this year. “We are targeting to reach around 70 countries and record 5
million downloads within 2014,” said Biswas Dhakal, president of
CashOnAd.
Domestic IT forms, which mostly focused on outsourcing, have started to
get demands from the domestic market as well, especially for smart
phone applications. For an instance, BrainDigit IT Solution, which was originally started
as a BPO in 2007, now also serves the domestic market. “BPO is just
another business for us as we have started focusing on the local market
as well,” said Nitesh Gorkhalai, business development director of the
company. He said the company is set to launch two new concepts on
product and service promotion—Predicting Game and Ramailo Mart.
The progress in the overall ICT in the country is mainly driven by the
private sector, while the government has not been able to catch up with
the trend. Even as the government adopted e-governance concept in 2006,
the results so far have been negligible even as the time has come to
move from e-governance to m-governance.
IT Park in Banepa built around a decade ago has failed to yield desired
fruit. “The sector is one of the most neglected one by the government,”
said Biplov Man Singh, chairman of the ICT Development Committee of the
Federation of Nepalese Chambers of Commerce and Industry.
Given the potential in the BPO sector, Singh said the government should
first encourage local firms by giving incentives like tax waivers and
addressing problems like load-shedding.
Although the majority of BPO firms are yet come under the government
record, it is estimated they export services worth $50 million (Rs 5
billion) annually, according the CAN.
A study carried out by the then High Level Commission for Information
Technology in 2004, BPO exports stood at $7.2 million annually, with an
average annual growth rate of 20 percent.
Currently, the global outsourcing market is worth over $90 billion,
with Indian and the Philippines being the major BPO hubs, according to
media reports.
Since Nepal’s workforce is cheaper, the BPO sector has a huge potential
for earning foreign currency and generating employment.
There are an estimated 200 firms involved in the BPO sector. However,
around only a dozen are visible in market. Also, hardly 50 such firms
are registered with the government authorities concerned.
Although the CAN annually organises SoftTech, an event to promote BPO
firms and software developers, participation is very low, says CAN
President Dhakal.
Even as the government has listed BPO and software as exportable items,
both the government and the private sector have failed to promote the
country among global clients. Last year, the government had assured of
bringing a separate policy to help promote the BPO sector. But the
despite formation of the IT Council headed by the Prime Minister and a
separate IT Department under the Ministry of Science, Technology and
Environment, no progress has been made on this front.
CAN President Dhakal said the government has failed to abide by its own
policy. “The policy is perfect, but there is no action plan to move
ahead,” he said.
Be it finance, health or education, every sector is related to IT one
way or the other. At the same time, technology is changing every day. To
catch up with the fast changing trend and capitalise on its potentials,
the authorities concerned have to be more proactive and change the
rules and regulation accordingly. In Nepal, ICT issues are looked after
by agencies like Ministry of Science, Technology and Environment,
Ministry of Information and Communications and the NTA.
Sudhir Parajuli, CEO of Subisu Cable Net, said convergence in
technology has made it possible to provide data, voice and video
services from a single cable. “But we are required to take separate
licence for all these services,” he said. His company is providing
cable TV service and internet service from the same cable, but has
acquired two separate licences.
There is still confusion regarding the jurisdiction of the
Communications Ministry and the Technology Ministry. The IT Department
is under the Technology Ministry, but areas like voice and data service
and IP TV falls under the sector is being governed by the Communications
Ministry.
In a bid to formulate policies, the IT Council was formed but it too
has failed to accord priority to the sector. “HLCIT was at least trying
to move gradually building local and international relations,” says
Dhakal, adding the policy-level confusion and the government’s
negligence has badly affected the sector.
Source: ekantipur.com, 2nd Jan 2014
You may also like: